Connect a store

A store is one account on a channel: a Shopify store, or an eBay account on one marketplace. Crossmart never asks for your marketplace password. You sign in on the channel’s own site and approve Crossmart there, and the channel sends you back.

Connecting a store needs the Owner or Admin role, and your plan sets how many stores you can connect.

Connect

1. Open Channels in the dashboard and pick the channel.

2. Click Connect and name the account:

   • Shopify: your store’s domain, the your-store part of your-store.myshopify.com. Find it in your Shopify admin under Settings → Domains. Your own domain won’t work here.
   • eBay: the marketplace you sell on, such as eBay US or eBay UK. Connect each marketplace separately; you sign in with the same eBay account.

3. Sign in on the channel and approve Crossmart. You come back to the store’s page in Crossmart.

Each channel’s page has the details: Shopify, eBay. Google Shopping and Etsy are coming soon.

Bring your products in

• From a Shopify store: on a connected Shopify store, click Import products from Shopify. Products already in your catalog (same handle or SKU) are linked, not copied, and new ones are created with their stock. Running the import again is safe. See Shopify: importing your catalog.
• From a file: under Imports, upload a Shopify product export (CSV). Products whose handle is already in your catalog are skipped, and rows with problems are listed with their row number. A two-column sku,available file updates stock.
• By hand: Products → New product.

Finish the store’s setup

Some channels need details before anything can be published. Until they’re done, the store’s page shows Finish setup to publish with the list of what is missing, and products added to the store wait in Needs details.

Channel	What the setup asks for
Shopify	Nothing
eBay	A shipping, payment and return policy, and where items ship from, under Listing defaults (details)
Google Shopping	The country and the product page address, under Listing setup
Etsy	Who made the items, when, whether they’re supplies, and a shipping and processing profile

Reconnect a store

A channel can stop accepting Crossmart’s access, for example when you uninstall the app or the sign-in expires. The store then shows Reconnect this store to keep it in sync, and nothing reaches it until you click Reconnect and approve Crossmart again. Your products, listings and settings are kept.

Shopify may also show This store needs new permissions when a feature, such as showing products in your Online Store or reading orders, needs an approval you haven’t given yet. Click Approve in Shopify once; nothing else changes.

Disconnect a store

Disconnect in the store’s page stops all syncing to it and deletes the access Crossmart holds. Your products stay in your catalog.

Note

Your marketplace sign-in is stored encrypted, is never shown again, and is never written to logs. Crossmart reads only what it needs from orders: what was sold, never who bought it.